Virtual reference service from competencies to assessment

Bibliographic Details
Other Authors:	Lankes, R. David (Editor), Nast, Philip (Editor)
Format:	Book
Language:	English
Published:	New York Neal-Schuman [2008]
Series:	Virtual reference desk series
Subjects:	Electronic reference services (Libraries) Reference services (Libraries) > Information technology. Electronic reference services (Libraries) > Study and teaching. Reference librarians > Effect of technological innovations on. Electronic reference services (Libraries) > United States > Case studies.