Lovelock, C. H. (2001). Services marketing (4th ed.). Pearson Education Asia.
Chicago Style (17. basım) AtıfLovelock, Christopher H. Services Marketing. 4th ed. Singapore: Pearson Education Asia, 2001.
MLA (9th ed.) AtıfLovelock, Christopher H. Services Marketing. 4th ed. Pearson Education Asia, 2001.
Uyarı: Bu alıntı herzaman %100 doğru olmayabilir..