Cita APA (7th ed.)

Hayes, R. H., Pisano, G. P., & Upton, D. M. (1996). Strategic operations: Competing through capabilities. Free Press.

Cita Chicago (17th ed.)

Hayes, Robert H., Gary P. Pisano, i David M. Upton. Strategic Operations: Competing Through Capabilities. New York: Free Press, 1996.

Cita MLA (9th ed.)

Hayes, Robert H., et al. Strategic Operations: Competing Through Capabilities. Free Press, 1996.