Style de citation APA (7e éd.)

Hill, N., & Alexander, J. (2006). Handbook of customer satisfaction and loyalty measurement (Third edition.). Gower Publishing Limited.

Style de citation Chicago (17e éd.)

Hill, Nigel, et Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. Third edition. Aldershot, Hampshire, England: Gower Publishing Limited, 2006.

Style de citation MLA (9e éd.)

Hill, Nigel, et Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. Third edition. Gower Publishing Limited, 2006.