APA aipamena

Johns, N., & Lee-Ross, D. (1998). Research methods in service industry management. Cassell.

Chicago Style aipamena

Johns, Nick, and Darren Lee-Ross. Research Methods in Service Industry Management. London: Cassell, 1998.

MLA aipamena

Johns, Nick, and Darren Lee-Ross. Research Methods in Service Industry Management. Cassell, 1998.