Cita APA (7th ed.)

Levit, S. (1994). Quality is just the beginning: Managing for total responsiveness. McGraw-Hill, Inc.

Cita Chicago (17th ed.)

Levit, Steve. Quality Is Just the Beginning: Managing for Total Responsiveness. New York: McGraw-Hill, Inc, 1994.

Cita MLA (9th ed.)

Levit, Steve. Quality Is Just the Beginning: Managing for Total Responsiveness. McGraw-Hill, Inc, 1994.