Citação norma APA

Chang, R. Y., & Kelly, P. K. (1994). Improving through benchmarking: A practical guide to achieving peak process performance. Richard Chang Associates, Inc.

Citação norma Chicago

Chang, Richard Y., and P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Irvine, California: Richard Chang Associates, Inc, 1994.

Citação norma MLA

Chang, Richard Y., and P. Keith Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Richard Chang Associates, Inc, 1994.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.