Colley, J. L. (1996). Case studies in service operations. Duxbury Press.
芝加哥风格引文Colley, John L. Case Studies in Service Operations. Belmont, Calif: Duxbury Press, 1996.
MLA引文Colley, John L. Case Studies in Service Operations. Duxbury Press, 1996.
警告：这些引文格式不一定是100％准确.