APA (7th ed.) Citation

Colley, J. L. (1996). Case studies in service operations. Duxbury Press.

Chicago Style (17th ed.) Citation

Colley, John L. Case Studies in Service Operations. Belmont, Calif: Duxbury Press, 1996.

MLA (9th ed.) Citation

Colley, John L. Case Studies in Service Operations. Duxbury Press, 1996.