Flanigan, E. M. (1995). Process improvement: Enhancing your organization's effectiveness. Crisp Publications, Inc.
芝加哥风格引文Flanigan, Eileen M. Process Improvement: Enhancing Your Organization's Effectiveness. Menlo Park, California: Crisp Publications, Inc, 1995.
MLA引文Flanigan, Eileen M. Process Improvement: Enhancing Your Organization's Effectiveness. Crisp Publications, Inc, 1995.
警告：这些引文格式不一定是100％准确.