Flanigan, E. M. (1995). Process improvement: Enhancing your organization's effectiveness. Crisp Publications, Inc.
Chicagoスタイル(17版)引用形式Flanigan, Eileen M. Process Improvement: Enhancing Your Organization's Effectiveness. Menlo Park, California: Crisp Publications, Inc, 1995.
MLA(9版)引用形式Flanigan, Eileen M. Process Improvement: Enhancing Your Organization's Effectiveness. Crisp Publications, Inc, 1995.
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