Flanigan, E. M. (1995). Process improvement: Enhancing your organization's effectiveness. Crisp Publications, Inc.
Style de citation Chicago (17e éd.)Flanigan, Eileen M. Process Improvement: Enhancing Your Organization's Effectiveness. Menlo Park, California: Crisp Publications, Inc, 1995.
Style de citation MLA (9e éd.)Flanigan, Eileen M. Process Improvement: Enhancing Your Organization's Effectiveness. Crisp Publications, Inc, 1995.
Attention : ces citations peuvent ne pas être correctes à 100%.