APA (7th ed.) Citation

Ford, W. S. Z. (1998). Communicating with customers: Service approaches, ethics, and impact. Hampton Press.

Chicago Style (17th ed.) Citation

Ford, Wendy S. Zabava. Communicating with Customers: Service Approaches, Ethics, and Impact. Cresskill, N.J: Hampton Press, 1998.

MLA (9th ed.) Citation

Ford, Wendy S. Zabava. Communicating with Customers: Service Approaches, Ethics, and Impact. Hampton Press, 1998.

Warning: These citations may not always be 100% accurate.