Citazione Stile APA (7a Edizione)

Metters, R. (2006). Successful service operations management (2nd ed. / |b Richard Metters ... [et al.].). South-Western.

Citazione stile Chigago Style (17a edizione)

Metters, Richard. Successful Service Operations Management. 2nd ed. / |b Richard Metters ... [et al.]. Mason, OH: South-Western, 2006.

Citatione MLA (9a ed.)

Metters, Richard. Successful Service Operations Management. 2nd ed. / |b Richard Metters ... [et al.]. South-Western, 2006.