Style de citation APA (7e éd.)

Plunkett, W. R., Attner, R. F., & Allen, G. (2005). Management: Meeting and exceeding customer expectations (8th ed.). Thomson/South-Western.

Style de citation Chicago (17e éd.)

Plunkett, W. Richard, Raymond F. Attner, et Gemmy Allen. Management: Meeting and Exceeding Customer Expectations. 8th ed. Mason, Ohio: Thomson/South-Western, 2005.

Style de citation MLA (9e éd.)

Plunkett, W. Richard, et al. Management: Meeting and Exceeding Customer Expectations. 8th ed. Thomson/South-Western, 2005.