APA (7th ed.) Citation

Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.

Chicago Style (17th ed.) Citation

Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J: Prentice Hall, 2003.

MLA (9th ed.) Citation

Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.