Katz, B. (1987). Here's how to turn customer service into customer sales. NTC Learning Works.
Dyfyniad Arddull ChicagoKatz, Bernard. Here's How to Turn Customer Service into Customer Sales. Lincolnwood, Ill: NTC Learning Works, 1987.
Dyfyniad MLAKatz, Bernard. Here's How to Turn Customer Service into Customer Sales. NTC Learning Works, 1987.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.