Terrill, C. (2000). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.
芝加哥风格引文Terrill, Craig. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill: NTC Business Books, 2000.
MLA引文Terrill, Craig. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2000.
警告：这些引文格式不一定是100％准确.