Terrill, C. (2000). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.
Citação do estilo Chicago (17ª ed.)Terrill, Craig. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill: NTC Business Books, 2000.
Citação MLA (9ª ed.)Terrill, Craig. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2000.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.