Terrill, C. (2000). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.
Chicago-viite (17. p.)Terrill, Craig. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill: NTC Business Books, 2000.
MLA-viite (9. p.)Terrill, Craig. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2000.
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