Cita APA (7th ed.)

Terrill, C. (2000). Market leadership strategies for service companies: Creating growth, profits, and customer loyalty. NTC Business Books.

Cita Chicago (17th ed.)

Terrill, Craig. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. Lincolnwood, Ill: NTC Business Books, 2000.

Cita MLA (9th ed.)

Terrill, Craig. Market Leadership Strategies for Service Companies: Creating Growth, Profits, and Customer Loyalty. NTC Business Books, 2000.