APA (7th ed.) Citation

Lenz, V. (1999). The Saturn difference: Creating customer loyalty in your company. J. Wiley.

Chicago Style (17th ed.) Citation

Lenz, Vicki. The Saturn Difference: Creating Customer Loyalty in Your Company. New York: J. Wiley, 1999.

MLA (9th ed.) Citation

Lenz, Vicki. The Saturn Difference: Creating Customer Loyalty in Your Company. J. Wiley, 1999.