Swanson, R. A., & Holton, E. (1999). Results: How to assess performance, learning, and perceptions in organizations. Berrett-Koehler.
Citação norma ChicagoSwanson, Richard A., and Ed Holton. Results: How to Assess Performance, Learning, and Perceptions in Organizations. San Francisco: Berrett-Koehler, 1999.
Citação norma MLASwanson, Richard A., and Ed Holton. Results: How to Assess Performance, Learning, and Perceptions in Organizations. Berrett-Koehler, 1999.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.