Kettl, D. F. (1996). Civil service reform: Building a government that works. Brookings Institution Press.
Čikaški stil citiranja (17. izdanje)Kettl, Donald F. Civil Service Reform: Building a Government That Works. Washington, D.C: Brookings Institution Press, 1996.
MLA način citiranja (8. izdanje)Kettl, Donald F. Civil Service Reform: Building a Government That Works. Brookings Institution Press, 1996.
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