Kettl, D. F. (1996). Civil service reform: Building a government that works. Brookings Institution Press.
Lua i Stíl Chicago (17ú heag.)Kettl, Donald F. Civil Service Reform: Building a Government That Works. Washington, D.C: Brookings Institution Press, 1996.
Lua MLA (8ú heag.)Kettl, Donald F. Civil Service Reform: Building a Government That Works. Brookings Institution Press, 1996.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.