Cita APA (7th ed.)

Kettl, D. F. (1996). Civil service reform: Building a government that works. Brookings Institution Press.

Cita Chicago (17th ed.)

Kettl, Donald F. Civil Service Reform: Building a Government That Works. Washington, D.C: Brookings Institution Press, 1996.

Cita MLA (9th ed.)

Kettl, Donald F. Civil Service Reform: Building a Government That Works. Brookings Institution Press, 1996.