McKenna, R. (1999). Real time: Preparing for the age of the never satisfied customer. Harvard Business School Press.
Chicago-Zitierstil (17. Ausg.)McKenna, Regis. Real Time: Preparing for the Age of the Never Satisfied Customer. Boston, Mass: Harvard Business School Press, 1999.
MLA-Zitierstil (9. Ausg.)McKenna, Regis. Real Time: Preparing for the Age of the Never Satisfied Customer. Harvard Business School Press, 1999.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.