McKenna, R. (1999). Real time: Preparing for the age of the never satisfied customer. Harvard Business School Press.
Citazione stile Chigago Style (17a edizione)McKenna, Regis. Real Time: Preparing for the Age of the Never Satisfied Customer. Boston, Mass: Harvard Business School Press, 1999.
Citatione MLA (9a ed.)McKenna, Regis. Real Time: Preparing for the Age of the Never Satisfied Customer. Harvard Business School Press, 1999.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.