Hansen, G. A. (1997). Automating business process reengineering: Using the power of visual simulation strategies to improve performance and profit (2nd ed.). Prentice Hall.
Lua i Stíl Chicago (17ú heag.)Hansen, Gregory A. Automating Business Process Reengineering: Using the Power of Visual Simulation Strategies to Improve Performance and Profit. 2nd ed. Upper Saddle River, N.J: Prentice Hall, 1997.
Lua MLA (9ú heag.)Hansen, Gregory A. Automating Business Process Reengineering: Using the Power of Visual Simulation Strategies to Improve Performance and Profit. 2nd ed. Prentice Hall, 1997.
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