Style de citation APA (7e éd.)

Ramundo, M. (1995). The complete customer service model letter & memo book. Prentice Hall.

Style de citation Chicago (17e éd.)

Ramundo, Michael. The Complete Customer Service Model Letter & Memo Book. Englewood Cliffs, N.J: Prentice Hall, 1995.

Style de citation MLA (9e éd.)

Ramundo, Michael. The Complete Customer Service Model Letter & Memo Book. Prentice Hall, 1995.