APA引文

Ramundo, M. (1995). The complete customer service model letter & memo book. Prentice Hall.

Chicago Style (17th ed.) Citation

Ramundo, Michael. The Complete Customer Service Model Letter & Memo Book. Englewood Cliffs, N.J: Prentice Hall, 1995.

MLA引文

Ramundo, Michael. The Complete Customer Service Model Letter & Memo Book. Prentice Hall, 1995.