00000ctm a22000003a 4500 UP-1685523046126355569 Buklod 20230215133011.0 m |o d | cr ||||||||||| 230215s2022 xx d r |||| u| (iLib)UPMNL-00017456963 UPDent eng LG 993.5 2022 D4 F46 Flores, Mary Grace S. author Patient satisfaction in the oral surgery section of UP College of Dentistry in 2019-2020 Mary Grace S. Flores, Christian Anthony M. Ermita. Manila Department of Community Dentistry, University of the Philippines Manila c2022 128 leaves color illustration 28cm. atext rdacontent unmediated rdamedia volume rdacarrier Seminar Paper--Doctor of Dental Medicine--University of the Philippines Manila No Yes N/A Methodology: A cross-sectional analytical study design was employed to determine patient satisfaction of Oral Surgery section patients from August 2019 to March 2020. An online survey questionnaire via Google Forms was used as the data collection tool. This is a two-part questionnaire composed of nineteen questions. The first part contained three questions that determined the sociodemographic characteristic while the second part contained sixteen questions on a 5-point Likert Scale ranging from Very Satisfied (5) to Very Unsatisfied (1) and Strongly Agree (5) to Strongly Disagree (1) which involved structure and process elements of quality of dental service to judge the overall assessment of satisfaction level. Patients listed in the Oral Surgery logbook who met all the inclusion criteria were contacted first through a text message that contained brief details about the research then, patients who agreed were called for eligibility screening. The codename and the link which contained the online questionnaire and informed consent were sent after the call. After answering the questionnaire, the participant received a 15- peso load as a token of participation. The data were collected for 7 weeks. Data analysis made use of descriptive statistics (mean and standard deviation), Mann-Whitney U Test, and Kruskal-Wallis Test. Objective: The general objective of this study was to determine patient satisfaction in the Oral Surgery section of the UP College of Dentistry during the Academic year 2019- 2020. Its association with different attributes of the quality of dental services and sociodemographic characteristics was analyzed Results: A total of 308 patients were contacted of which 126 replied and answered the survey. Patient satisfaction was found to be at a high level. On the five-point Likert scale, the average satisfaction score was 4.60. Patients have given the highest satisfaction scores to the courtesy of professors and clinicians (4.83±0.42), active professor supervision (4.78±0.42), and cleanliness and hygienic appearance of structures (4.76±0.46), while the elements with relatively lower satisfaction scores compared to others were the waiting time before the treatment (4.29±0.80), duration of treatment proper (4.36±0.83), and ease of setting an appointment (4.44±0.74). It was also determined that there is an association between sex and patient satisfaction levels on the following elements: cleanliness of structures, courtesy of staff, and active professor supervision. Age was associated with patient satisfaction level on the visual appeal of facilities, while treatment rendered was associated with patient satisfaction levels on the following elements: on-time patient meeting, prompt patient service, sense of security with the clinician, empathetic attitude with the patient's problem, active professor supervision and courtesy of professor and clinician. Conclusion: The results of the study showed that the patients who received treatment from the oral surgery section of UP College of Dentistry perceived a high level of overall satisfaction with the dental care they received for all the elements of service assessed. Nonetheless, the elements of service that may still have room for improvement are waiting time, duration of treatment, and ease on the setting of appointment. Overall satisfaction was not shown to be by the educational attainment of the patients and the level of clinicians who rendered treatment to them. However, it was also determined that sex, age, and type of procedure have an association with patient satisfaction levels on some of the elements of service. Patient satisfaction. Ermita, Christian Anthony M. author. UPMNL DENT LG 993.5 2022 D4 F46 Thesis