Berry, L. L., & Seltman, K. D. (2008). Management lessons from Mayo Clinic: Inside one of the world's most admired service organizations. McGraw-Hill.
Čikaški stil citiranja (17. izdanje)Berry, Leonard L., i Kent D. Seltman. Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations. New York: McGraw-Hill, 2008.
MLA način citiranja (9. izdanje)Berry, Leonard L., i Kent D. Seltman. Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations. McGraw-Hill, 2008.
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