Boyne, G. A., & Entwistle, T. (2010). Public service improvement: Theories and evidence. Oxford University Press.
Čikaški stil citiranja (17. izdanje)Boyne, George A., i Tom Entwistle. Public Service Improvement: Theories and Evidence. Oxford, New York: Oxford University Press, 2010.
MLA način citiranja (9. izdanje)Boyne, George A., i Tom Entwistle. Public Service Improvement: Theories and Evidence. Oxford University Press, 2010.
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