Fottler, M. D., Ford, R. C., & Heaton, C. P. (2010). Achieving service excellence: Strategies for healthcare (2nd ed.). Health Administration Press.
Citace podle Chicago (17th ed.)Fottler, Myron D., Robert C. Ford, a Cherrill P. Heaton. Achieving Service Excellence: Strategies for Healthcare. 2nd ed. Chicago: Health Administration Press, 2010.
Citace podle MLA (9th ed.)Fottler, Myron D., et al. Achieving Service Excellence: Strategies for Healthcare. 2nd ed. Health Administration Press, 2010.
Upozornění: Tyto citace jsou generovány automaticky. Nemusí být zcela správně podle citačních pravidel..