Cita APA (7th ed.)

Fottler, M. D., Ford, R. C., & Heaton, C. P. (2010). Achieving service excellence: Strategies for healthcare (2nd ed.). Health Administration Press.

Cita Chicago (17th ed.)

Fottler, Myron D., Robert C. Ford, i Cherrill P. Heaton. Achieving Service Excellence: Strategies for Healthcare. 2nd ed. Chicago: Health Administration Press, 2010.

Cita MLA (9th ed.)

Fottler, Myron D., et al. Achieving Service Excellence: Strategies for Healthcare. 2nd ed. Health Administration Press, 2010.