Cita APA (7th ed.)

Futrell, C. M. (2000). ABC's of relationship selling (6th ed.). Irwin/McGraw-Hill.

Cita Chicago (17th ed.)

Futrell, Charles M. ABC's of Relationship Selling. 6th ed. Boston: Irwin/McGraw-Hill, 2000.

Cita MLA (9th ed.)

Futrell, Charles M. ABC's of Relationship Selling. 6th ed. Irwin/McGraw-Hill, 2000.