Cita APA (7th ed.)

Amin, S. (2008). Are you being served?: New tools for measuring service delivery. The World Bank.

Cita Chicago (17th ed.)

Amin, Samia. Are You Being Served?: New Tools for Measuring Service Delivery. Washington, D.C: The World Bank, 2008.

Cita MLA (9th ed.)

Amin, Samia. Are You Being Served?: New Tools for Measuring Service Delivery. The World Bank, 2008.