Raines, C., & Ewing, L. (2006). The art of connecting: How to overcome differences, build rapport, and communicate effectively with anyone. American Management Association.
Cita Chicago (17th ed.)Raines, Claire, i Lara Ewing. The Art of Connecting: How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone. New York: American Management Association, 2006.
Cita MLA (9th ed.)Raines, Claire, i Lara Ewing. The Art of Connecting: How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone. American Management Association, 2006.
Atenció: Aquestes cites poden no estar 100% correctes.