Frost, P. J. (2002). Toxic emotions at work: How compassionate managers handle pain and conflict. Harvard Business School Pub.
Čikaški stil citiranja (17. izdanje)Frost, Peter J. Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict. Boston: Harvard Business School Pub, 2002.
MLA način citiranja (9. izdanje)Frost, Peter J. Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict. Harvard Business School Pub, 2002.
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