Kolb, D. M. (1994). When talk works: Profiles of mediators. Jossey-Bass.
芝加哥风格引文Kolb, Deborah M. When Talk Works: Profiles of Mediators. San Francisco: Jossey-Bass, 1994.
MLA引文Kolb, Deborah M. When Talk Works: Profiles of Mediators. Jossey-Bass, 1994.
警告：这些引文格式不一定是100％准确.