Kolb, D. M. (1994). When talk works: Profiles of mediators. Jossey-Bass.
Chicagoスタイル(17版)引用形式Kolb, Deborah M. When Talk Works: Profiles of Mediators. San Francisco: Jossey-Bass, 1994.
MLA(9版)引用形式Kolb, Deborah M. When Talk Works: Profiles of Mediators. Jossey-Bass, 1994.
警告: この引用は必ずしも正確ではありません.