Kolb, D. M. (1994). When talk works: Profiles of mediators. Jossey-Bass.
Lua i Stíl Chicago (17ú heag.)Kolb, Deborah M. When Talk Works: Profiles of Mediators. San Francisco: Jossey-Bass, 1994.
Lua MLA (9ú heag.)Kolb, Deborah M. When Talk Works: Profiles of Mediators. Jossey-Bass, 1994.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.