APA (7th ed.) Citation

Kolb, D. M. (1994). When talk works: Profiles of mediators. Jossey-Bass.

Chicago Style (17th ed.) Citation

Kolb, Deborah M. When Talk Works: Profiles of Mediators. San Francisco: Jossey-Bass, 1994.

MLA (9th ed.) Citation

Kolb, Deborah M. When Talk Works: Profiles of Mediators. Jossey-Bass, 1994.