Cita APA (7th ed.)

Kolb, D. M. (1994). When talk works: Profiles of mediators. Jossey-Bass.

Cita Chicago (17th ed.)

Kolb, Deborah M. When Talk Works: Profiles of Mediators. San Francisco: Jossey-Bass, 1994.

Cita MLA (9th ed.)

Kolb, Deborah M. When Talk Works: Profiles of Mediators. Jossey-Bass, 1994.