Oakland, J. S. (1993). Total quality management: The management of change through process improvement (2nd ed.). Butterworth-Heinemann.
芝加哥风格引文Oakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Oxford: Butterworth-Heinemann, 1993.
MLA引文Oakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Butterworth-Heinemann, 1993.
警告：这些引文格式不一定是100％准确.