Oakland, J. S. (1993). Total quality management: The management of change through process improvement (2nd ed.). Butterworth-Heinemann.
Цитирование в стиле Чикаго (17-е изд.)Oakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Oxford: Butterworth-Heinemann, 1993.
Цитирование MLA (9-е изд.)Oakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Butterworth-Heinemann, 1993.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.