Oakland, J. S. (1993). Total quality management: The management of change through process improvement (2nd ed.). Butterworth-Heinemann.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रOakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Oxford: Butterworth-Heinemann, 1993.
एमएलए (9वां संस्करण) प्रशस्ति पत्रOakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Butterworth-Heinemann, 1993.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.