Oakland, J. S. (1993). Total quality management: The management of change through process improvement (2nd ed.). Butterworth-Heinemann.
Style de citation Chicago (17e éd.)Oakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Oxford: Butterworth-Heinemann, 1993.
Style de citation MLA (9e éd.)Oakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Butterworth-Heinemann, 1993.
Attention : ces citations peuvent ne pas être correctes à 100%.