Cita APA (7th ed.)

Oakland, J. S. (1993). Total quality management: The management of change through process improvement (2nd ed.). Butterworth-Heinemann.

Cita Chicago (17th ed.)

Oakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Oxford: Butterworth-Heinemann, 1993.

Cita MLA (9th ed.)

Oakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Butterworth-Heinemann, 1993.