Oakland, J. S. (1993). Total quality management: The management of change through process improvement (2nd ed.). Butterworth-Heinemann.
Chicago-Zitierstil (17. Ausg.)Oakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Oxford: Butterworth-Heinemann, 1993.
MLA-Zitierstil (9. Ausg.)Oakland, John S. Total Quality Management: The Management of Change Through Process Improvement. 2nd ed. Butterworth-Heinemann, 1993.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.