APA-referens (7:e uppl.)

Drew, P., & Heritage, J. (1992). Talk at work: Interaction in institutional settings. Cambridge University Press.

Chicago-referens (17:e uppl.)

Drew, Paul, och John Heritage. Talk at Work: Interaction in Institutional Settings. New York: Cambridge University Press, 1992.

MLA-referens (9:e uppl.)

Drew, Paul, och John Heritage. Talk at Work: Interaction in Institutional Settings. Cambridge University Press, 1992.