Chang, R. Y., & Kelly, P. K. (1994). Satisfying internal customers first: A practical guide to improving internal and external customer satisfaction. Richard Chang Associates.
Chicagoスタイル(17版)引用形式Chang, Richard Y., , P. Keith Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. Irvine, CA: Richard Chang Associates, 1994.
MLA(9版)引用形式Chang, Richard Y., , P. Keith Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction. Richard Chang Associates, 1994.
警告: この引用は必ずしも正確ではありません.